Distributor Initial Product Purchase Guarantee
All Waiora Distributors have a 30-day, 100 percent satisfaction guarantee on their initial product purchase. If a Distributor is dissatisfied with their product and contacts the company within 30 days, Waiora will refund the full purchase price of any initial order less shipping charges and application fee within 30 days of receipt. Distributors may not return the Waiora Distributor Kit.
If a Customer is dissatisfied with their product, Waiora will refund the full purchase price of any order that was placed directly with Waiora (less shipping charges) within 30 days of receipt (see "Return Merchandise Authorization"). When a retail sale is made directly from Distributor to customer, you are required to provide a Retail Sales Receipt to the customer. If a retail customer is dissatisfied with the products, he or she may return them to you within 30 days of the sale. It is the Distributor's responsibility to refund the purchase price promptly. To obtain a replacement product from Waiora, you must send us a copy of the completed Retail Sales Receipt and written explanation for the requested item. Upon receipt, Waiora will issue a Return Merchandise Authorization (RMA) number to return the unused portion of the product to Waiora for exchange (see "Return Merchandise Authorization").
Distributor Returns (Non-Initial Purchase)
After the initial purchase, a Waiora Distributor may only return products from future orders after voluntarily resigning from the company. Waiora Distributors may return "resalable", unused products with current labels and intact seals in good condition. This product must be shipped back (prepaid) to Waiora. The Distributor will be refunded 90% of the net cost of the product, less any compensation previously credited to the Distributor for purchasing the inventory returned. Refunds will not occur on any inventory certified as being "sold" under the 70% Rule required for Distributor orders. Any compensation paid to the Distributors' upline will be deducted in the form of an adjustment to the next commission payout.
Return Merchandise Authorization
Any product being returned to Waiora must include a Return Merchandise Authorization (RMA) Number issued by a Waiora Support Team Representative. The RMA issued will be valid for 30 days. Only authorized returns that bear the appropriate RMA number will be honored. We will not honor or be responsible for any unauthorized return.
Any and all shipping or courier costs for the return of products will be the sole responsibility of the Distributor. It is recommended that a reliable, traceable, and insurable courier be used for shipping. Should the package contain damaged product (therefore rendering them non-resalable) the Distribution Center will reject the return.
Opened products, Distributor Kits and their components, discontinued or opened sales tools and products purchased from independent vendors are not refundable. Waiora will not honor product refund requests made after 30 days of Distributor receipt of any given order. Requests to refund multiple Advantageship orders for previous months will not be honored by the company. Refusal to accept shipment is not considered an acceptable form of return.
When the above procedure has been completed and the return has been verified, a refund for the purchase will be issued in the original form of payment within 30 days.
Please call the Waiora Support Team at 1-866-MY-WAIORA (1-866-699-2467) for more information, or email us firstname.lastname@example.org.
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